Frequently Asked Questions

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FAQ's

Joining the LLA

How much does it cost to join Lincolnshire's Lancaster Association?

Membership of the Association costs £17 per year for UK members and £25 per year for overseas members. When you join the Association you will receive two copies of our journal 'Memorial Flight' per year, FREE access to the BBMF hangar at RAF Coningsby and the chance to attend our annual Members Day with The Flight. We also offer other exclusive benefits for members throughout the year.

How do I become a member of Lincolnshire’s Lancaster Association?

To join the LLA and help support The Battle of Britain Memorial Flight, contact us here.

How do I pay for my membership?

You can pay for your LLA membership via PayPal here on the website, by cheque or by cash in the post or at our trailer and marquee at one of our events. We also accept standing orders however, members are asked to ensure that they are paying the correct amount in the event of any membership fees being raised. We are currently looking at a Direct Debit solution which we hope will go live in the foreseeable future.

How do I  buy membership for a friend or relative?

Please send an e-mail to membership@lancasterassociation.co.uk with the name, address and email address of the person you wish to buy membership for. We will create their new subscription and then let you know by return. Once the membership has been created you the new member will be able to manage their membership in the Members Area.

How do I make a donation to the Association?

We gratefully accept donations via cheque or cash at one of our events. To make a donation, please send your cheque made payable to 'Lincolnshire's Lancaster Association' to:

Lincolnshire's Lancaster Association
Unti 4, Wavell Drive,
Lincoln, LN3 4PL

Please write 'donation' on the back of your cheque and remember to send us your address so we can write back and say thank you!

Shop FAQ’s

What methods of payment do you accept?

We accept payment through PayPal. Through PayPal we accept all major types of Debit and Credit Cards. You do not need to be registered with PayPal as they can process payments for you as a guest.

For existing members who do not have internet access we will continue to accept traditional methods of payment. However we would encourage all members who have access to the internet to manage their membership through this site in future, as it will help reduce the workload on the charities volunteers.

Will the watermark on the image appear on my final product?

No. Watermarks are only on images for illustrative purposes only and to protect copyright. Your final product will not have the watermark on.

How long will my order take to arrive?

We aim to ship all orders within 7 working days when payment has been made by electronic means such as PayPal or Credit Card.Cheques will be required to clear before goods are shipped, so please allow up to 21 days to receive your purchases from us receiving your order. Clothing items are made to order and will require 4 weeks for delivery. No liability will be accepted for loss or damage by the postal authorities once the goods have been dispatched.

What do I do if I am not happy with my order?

We want you to be 100% happy with your purchase. Customers are entitled to return any item which is not to their full satisfaction within 7 days of receipt, 10 days for overseas orders, giving a reason for the return. A replacement item or full refund will be issued, as long as the goods are returned in the same condition as when they were shipped.

How do I return an item to you?

If you need to return an item to us, please send it to:

Lincolnshire's Lancaster Association
Unit 4, Wavell Drive
Lincoln LN3 4PL

FAQ's for Members

Membership FAQ's

My membership has lapsed, how do I rejoin?

You can renew your membership by logging into the Members Area of the website and updating your payment details. If you do not have your membership details to hand or cannot remember the email address you registered with, please contact us by emailing membership@lancasterassociation.co.uk or by calling our Membership Secretary on 07494 966297.  Please do not attempt to create a new membership as this will disrupt your existing membership.

I pay my membership by Standing order, is this still ok?

Members are free to pay by standing order however, we are aware that some members' standing orders are for the old membership fee of £12. It is the members responsibility to ensure that their standing order is or the correct amount. Memberships which have not paid in full may be lapsed until such times as the full payment is received.

How can I make a donation to the Association?

We gratefully accept donations via cheque or cash at one of our events. To make a donation, please send your cheque made payable to 'Lincolnshire's Lancaster Association' to:

Lincolnshire's Lancaster Association
Unti 4, Wavell Drive,
Lincoln, LN3 4PL

Please write 'donation' on the back of your cheque and remember to send us your address so we can write back and say thank you!

I renewed my membership with Warners but I have not heard anything. Who do I contact?

Please contact us by emailing membership@lancasterassociation.co.uk or by calling our Membership Secretary on 07494 966297 and we will do our best to help you.

I have lost my membership card, what do I do?

Please contact us by emailing membership@lancasterassociation.co.uk or by calling our Membership Secretary on 07494 966297 with your name and address and we will send a replacement membership card out to you.

I’ve forgotten my membership number, what do I do?

Please call our Membership Secretary on 07494 966297 and we will locate your membership details. You will be asked some security questions as part of our data protection policy to protect your personal information.

I haven’t received my journal, what can I do?

If you have missed a journal as part of your subscription, we will send one out to you at no cost to yourself. Email us at membership@lancasterassociation.co.uk

How do I register for an account?

Please click on the link here to register for an account and to be able to access the members area of the website

I have forgotten my password, what can I do?

Please visit click here to reset your username and/or password.

I want to pay for another members subscription as well as my own. How do I do that?

If the other person is not yet a member: Please send an e-mail to membership@lancasterassociation.co.uk detailing your membership number along with their full name and postal address. We will create their new subscription and then let you know by return. You will then be able to see and pay for their subscription within the Members Area.

If the other person is a member: Please send an e-mail to membership@lancasterassociation.co.uk detailing both your own and the other persons membership number. We will then link the accounts together so you can manage the payment from your own View or Pay My Subscription within the Members Area.

In either case the responsibility of maintaining and updating the name, addresses, telephone numbers and e-mail address will remain with the individual members. However the View or Pay My Subscription page will show whether the account is paid for by another member or vice versa.

Who do I talk to if a relative who is a member has passed away?

We understand that this is a difficult time for you and your family and we do not wish to cause undue stress or anxiety by contacting a family member who has passed away. Please contact us at membership@lancasterassociation.co.ukinforming us of the members' details and we will cancel the membership for you if required. You may also wish to transfer the membership to someone else. We are more than happy to do this for you. Just provide us with the details of the person who will be taking over the membership and we will do the rest for you.

MEMBER

Become a member of Lincolnshire's Lancaster Association and help support The Battle of Britain Memorial Flight from only £17 per year.*

Join today and receive the following:

  • Free guided hangar tours of the BBMF and access to the BBMF Visitor Centre at RAF Coningsby.**
  • 'Memorial Flight' - the Association's journal twice a year.
  • Exclusive Annual Members Day event at the home of The Flight, RAF Coningsby in Lincolnshire.
  • Members Day events at other historic locations.

JOIN US TODAY

*One years' membership of the Association costs £17 for UK members and £25 for overseas members.

**Access to the BBMF Hangar and Visitors Centre is only available from Monday to Friday and may be closed on other occasions. Aircraft availability cannot be guaranteed for operational reasons.